Terms & Conditions

Last updated: September 24, 2026

Welcome to Hao Cacao.

These Terms & Conditions govern your use of the Hao Cacao website at haocacaoph.com. By accessing or using this website, you agree to these Terms & Conditions.

If you do not agree with these terms, please discontinue use of the website.

1. About Hao Cacao

Hao Cacao provides information about cacao-based and chocolate products, our brand, and ways to purchase or inquire about our products.

Our website may also provide links to third-party marketplaces, social-media platforms, and other external services where Hao Cacao products may be purchased.

2. Website Use

You may use this website for lawful personal or business purposes related to learning about Hao Cacao, viewing products, contacting us, or accessing our official marketplace listings.

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to gain unauthorized access to the website or its systems
• Introduce viruses, malware, or harmful code
• Interfere with the operation or security of the website
• Copy, scrape, reproduce, or commercially exploit website content without permission
• Misrepresent yourself or submit false or misleading information through our forms

3. Product Information

Hao Cacao aims to provide accurate and up-to-date information about its products, including product names, descriptions, ingredients, sizes, images, and other relevant details.

However, product information may occasionally change due to:

• Packaging updates
• Product improvements
• Ingredient or formulation updates
• Availability
• Marketplace listing updates
• Typographical or technical errors

Actual packaging and product appearance may vary slightly from images displayed on the website.

Where there is a material discrepancy affecting a purchase, the information shown on the marketplace or sales channel where the transaction is completed should also be reviewed before ordering.

4. Prices and Availability

Prices displayed on the Hao Cacao website may be provided for reference and may change without prior notice.

Final pricing may differ depending on the marketplace or sales channel because of:

• Marketplace promotions
• Vouchers
• Discounts
• Shipping charges
• Platform fees
• Bundles
• Special campaigns

Product availability is also subject to change.

The final price and availability shown on the marketplace or sales channel at the time of checkout will generally apply to that transaction.

5. Marketplace Purchases

Hao Cacao may link customers to external platforms such as:

• Shopee
• Lazada
• TikTok Shop
• Other authorized marketplaces or online sales channels

When you click a marketplace link, you leave the Hao Cacao website.

Any purchase completed on a third-party marketplace is also subject to that platform’s:

• Terms of service
• Payment policies
• Shipping procedures
• Cancellation rules
• Return and refund processes
• Privacy practices

Hao Cacao does not control the technical operation of third-party marketplaces.

However, applicable consumer protections under Philippine law are not waived merely because a transaction occurs online. The Internet Transactions Act provides a regulatory framework for online consumer and merchant protection.

6. Orders and Payments

Where a purchase is completed through a third-party marketplace, payment processing is handled by that marketplace or its authorized payment providers.

Hao Cacao does not directly collect payment-card information through this website unless a direct checkout function is introduced in the future.

Customers are responsible for ensuring that the information provided during checkout is accurate and complete.

7. Shipping and Delivery

For purchases made through Shopee, Lazada, TikTok Shop, or another marketplace, shipping and delivery arrangements are generally handled according to the policies and logistics system of the relevant platform.

Estimated delivery dates are not guaranteed and may be affected by:

• Courier delays
• Weather conditions
• Delivery location
• Peak shopping periods
• Marketplace operations
• Events outside reasonable control

Specific shipping terms may also be explained in Hao Cacao’s separate Shipping & Delivery Policy.

8. Returns, Refunds and Defective Products

Returns and refunds are subject to applicable Philippine consumer law and, where relevant, the procedures of the marketplace through which the order was placed.

Hao Cacao does not apply a blanket “No Return, No Exchange” policy to defective products.

The Department of Trade and Industry states that consumers may have remedies such as repair, replacement, or refund where a product is defective or has an imperfection covered by consumer law. A simple change of mind, however, does not automatically create a right to a refund or exchange where the product itself is not defective.

Customers should report problems as soon as reasonably possible and provide appropriate evidence when requested.

More detailed terms may be provided in our Returns & Refunds Policy.

9. Food and Allergen Information

Customers are responsible for reviewing product labels, ingredient information, allergen statements, storage instructions, and other product-specific information before consumption.

Certain Hao Cacao products may be manufactured or handled in facilities where other ingredients or allergens are also processed.

Individuals with allergies, intolerances, dietary restrictions, or specific medical concerns should carefully review the product information before consumption and seek appropriate professional advice when necessary.

10. Website Content

All website content, including text, photographs, graphics, logos, product images, illustrations, website design elements, and other materials, is owned by Hao Cacao or used with appropriate permission unless otherwise stated.

You may view and use website content for personal, non-commercial purposes.

You may not reproduce, distribute, modify, republish, sell, or commercially exploit Hao Cacao content without prior written permission.

Philippine intellectual-property laws continue to apply to online businesses and their digital content.

11. Third-Party Links

Our website may contain links to third-party websites, social networks, marketplaces, payment platforms, or other online services.

These links are provided for convenience.

Hao Cacao is not responsible for the content, availability, security, privacy practices, or technical operation of third-party websites.

Customers should review the terms and policies of those services before using them.

12. Contact Forms and Communications

When you submit information through our website contact form, you agree that Hao Cacao may use the information provided to respond to your inquiry.

Personal information submitted through the website will be handled according to our Privacy Policy.

Submitting a contact form does not automatically create a contractual relationship, partnership, distributorship, or other formal business relationship with Hao Cacao.

13. Website Availability

We aim to keep the Hao Cacao website accessible and functioning properly.

However, we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable because of:

• Maintenance
• Hosting issues
• Software updates
• Security measures
• Internet outages
• Technical failures
• Events outside our reasonable control

14. Limitation of Liability

To the extent permitted by applicable law, Hao Cacao will not be responsible for indirect or consequential losses arising solely from:

• Temporary website unavailability
• Third-party marketplace outages
• Third-party website errors
• External payment or delivery systems
• Unauthorized use of external services

Nothing in these Terms & Conditions is intended to exclude or limit rights or remedies that cannot legally be excluded under applicable Philippine consumer law.

15. Consumer Rights

Nothing in these Terms & Conditions is intended to remove or reduce rights granted to consumers under applicable Philippine law.

The Internet Transactions Act of 2023 was enacted to strengthen trust and consumer protection in e-commerce transactions, while existing consumer-protection rules continue to apply.

16. Privacy

Your use of the website is also subject to our Privacy Policy, which explains how Hao Cacao collects, uses, stores, and protects personal information.

17. Changes to These Terms

Hao Cacao may update these Terms & Conditions when necessary because of changes to:

• Our website
• Products or services
• Marketplace arrangements
• Business operations
• Applicable laws or regulations

The revised terms will be posted on this page with an updated Last Updated date.

Continued use of the website after changes are published constitutes acceptance of the revised terms to the extent permitted by law.

18. Governing Law

These Terms & Conditions are governed by the laws of the Republic of the Philippines.

Any rights or remedies available under applicable consumer, privacy, e-commerce, and other laws remain unaffected.

19. Contact Us

If you have questions about these Terms & Conditions, please contact:

Hao Cacao
Davao, Philippines

Email: haocacao2020@gmail.com
Mobile: +63 955 1029 042
Website: haocacaoph.com