Privacy Policy
Last updated: September 24, 2026
Hao Cacao respects your privacy and is committed to protecting the personal information you provide when using our website, haocacaoph.com.
This Privacy Policy explains what information we may collect, how we use and protect it, how long we retain it, and the rights available to you.
We process personal information in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) and applicable rules and regulations of the National Privacy Commission of the Philippines.
1. Information We Collect
When you use our website or contact us, we may collect information that you voluntarily provide, including:
- Name
- Email address
- Mobile or telephone number, if provided
- Type of inquiry
- Message or other information submitted through our contact form
Our website and hosting systems may also receive basic technical information required to operate, secure, and maintain the website, such as IP address, browser type, device information, and access logs.
We aim to collect only information that is relevant and reasonably necessary for the purpose for which it is collected.
2. How We Use Your Information
We may use your personal information to:
- Respond to questions and inquiries
- Provide information about Hao Cacao products
- Respond to wholesale, retail, partnership, or business inquiries
- Provide customer support
- Maintain records of communications
- Improve the operation, performance, and security of our website
- Comply with applicable legal or regulatory requirements
We will not use your personal information for purposes that are incompatible with the reason it was originally collected unless there is an appropriate legal basis or consent where required.
3. Contact Form Submissions
When you submit a contact form on our website, the information you enter may be stored within our website’s form-management system so that the Hao Cacao team can review and respond to your inquiry.
The information may also be sent to Hao Cacao through our configured email services.
Please do not submit passwords, payment card details, government identification numbers, or other highly sensitive information through the general contact form.
4. Cookies and Website Technologies
Our website may use cookies and similar technologies necessary for:
- Website functionality
- Security
- Performance
- User experience
Third-party services or plugins used by the website may also use cookies or similar technologies where applicable.
Where required, appropriate notice or consent mechanisms may be provided for non-essential cookies or tracking technologies. The National Privacy Commission identifies website forms and cookie-based collection as activities that should be addressed through appropriate privacy notices.
5. Third-Party Marketplace and Social Media Links
Hao Cacao may provide links to third-party platforms such as:
- Shopee
- Lazada
- TikTok Shop
- Other external websites or marketplaces
When you click a third-party link, you leave the Hao Cacao website and become subject to that platform’s own privacy policies, terms, and data practices.
Hao Cacao does not control how third-party platforms collect, store, or process personal information.
6. Sharing of Personal Information
We do not sell your personal information.
Personal information may be accessible to authorized Hao Cacao personnel and service providers only when necessary for legitimate business operations, including:
- Website hosting
- Website maintenance
- Form-processing services
- Email delivery services
- Website security services
- Technical support providers
We may also disclose information when required by law, regulation, lawful government request, court order, or other legal obligation.
7. Data Retention
Ordinary contact-form submissions and related inquiry records are generally retained for up to 24 months from the date of submission.
Information may be retained for a longer period when necessary for:
- An ongoing customer or business relationship
- A pending inquiry or transaction
- Legal or regulatory requirements
- Dispute resolution
- Fraud prevention or security purposes
- Establishing, exercising, or defending legal claims
When personal information is no longer reasonably necessary, it will be deleted, anonymized, or otherwise securely disposed of in accordance with applicable requirements and our internal practices.
The National Privacy Commission identifies the intended retention period as information that should be communicated to individuals whose personal data is processed.
8. How We Protect Your Information
Hao Cacao takes reasonable organizational, technical, and administrative measures intended to protect personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Unauthorized disclosure
However, no website, electronic transmission, or data-storage system can guarantee absolute security.
9. Your Privacy Rights
Under the Philippine Data Privacy Act, individuals may have rights including the right to:
- Be informed about the processing of their personal information
- Access their personal information
- Request correction of inaccurate or incomplete information
- Object to certain processing
- Request erasure or blocking where legally applicable
- Exercise data portability where applicable
- File a complaint with the National Privacy Commission
- Seek damages in circumstances provided by law
These rights are recognized under the Data Privacy Act and its implementing rules.
To exercise a privacy right relating to information held by Hao Cacao, please contact us using the details below.
10. Children’s Privacy
Our website and products are intended for a general audience and are not specifically designed to collect personal information from children.
If we become aware that personal information from a child has been submitted in circumstances requiring parental or guardian authorization, we will take appropriate steps in accordance with applicable law.
11. Changes to This Privacy Policy
Hao Cacao may update this Privacy Policy when our website, services, technologies, business practices, or legal obligations change.
Any revised version will be published on this page with an updated Last Updated date.
12. Contact Us
For questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:
Hao Cacao
Davao, Philippines
Email: haocacao2020@gmail.com
Mobile: +63 955 1029 042
Website: haocacaoph.com